WATCH: The Consumer And The Agent Are In Conflict



Nick Bailey, the chief customer officer at RE/MAX discusses sorting through the noise of disruption in the real estate industry at Inman Connect New York.

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Zillow’s polarizing Zestimate tool is among a series of growing conflicts between agents and consumers, said Nick Bailey, the chief customer officer at RE/MAX, during a talk Tuesday at Inman Connect.

Bailey, in a discussion with Joe Rand, managing partner and general counsel of Better Homes and Gardens Real Estate, insisted there’s no greater evidence of that than how the Zillow tool is loved by consumers yet loathed by agents.

“We have this conflict going on between what you, the agents, want and what the consumers want,” Bailey, a former executive at both Zillow and Century 21, said. “We’re in conflict.”

To learn more about the conflict between agent and consumer, tune in to the video above, or read the original article here.

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